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The Nagel-Group offers customers a fully digitised exchange of data

Customer communication in Bits and Bytes

The Nagel-Group speaks its customers’ languages - including in IT. Nowadays communication must above all be quick, direct and efficient. The Nagel-Group makes precisely that possible, throughout the whole warehousing and transport process. It ensures that IT systems can be networked. Contract data, delivery notes and invoices no longer have to be recorded manually.

This direct form of digital communication between two companies is called EDI (electronic data interchange). In simple terms this means: the customer’s IT systems and the Nagel-Group’s IT system “speak” directly to one another. They exchange information without a member of staff being involved. The flow of data is fully digitised and automated. Customers love it: around a million shipment orders come into the Nagel-Group in this way every month.

IT systems need a common “language”

This has a number of benefits for customers. Communication is quicker, response times are shorter. Data exchange is less prone to errors. Warehousing and transport contracts no longer have to be manually recorded and input into the system. They are transferred directly from one IT system to another. This saves time and resources. Not a single form to fill in any more, significantly reducing the quantities of paper used. Whether it is a delivery advice note, collection plan, delivery certificate, billing data or status report... the flow of information is fully digitised.

To ensure that communication between the Nagel-Group and customers works smoothly, despite individual IT systems, the food logistics company has the best possible EDI set-up. First of all, the various IT systems need a common “language”. To avoid utter chaos, the United Nations has established a standard for digital data exchange across industries and countries. It is called EDIFACT, and defines rules for formatting electronic data in business transactions. Following GS1 Germany recommendations, the Nagel-Group also uses EDIFACT, enabling it to offer customers outstanding connection possibilities.

Stability and security are the top priorities

“We also use a lot of individual formats, but we do lay great emphasis on designing the EDI processes using the international GS1 standards,” stresses Andreas Schöppner, EDI Supervisor at the Nagel-Group. The Nagel-Group offers the most varied possibilities for achieving a quick and direct data transfer. “In principle, the customer only has to indicate basic willingness, then we will find an uncomplicated way of implementing the digital transfer,” explains Andreas Schöppner. Network stability and security are naturally top priority. The systems are constantly monitored - 24 hours a day, seven days a week. To guarantee the highest degree of reliability, the Nagel-Group has even spread its systems over various computer centres.

“We are very well set up,” emphasizes EDI expert Schöppner. Proof of this is the tremendous up-take: a total of 19 million files have been exchanged in this way between customers and the Group since 2017. The food logistics firm is consistently pursuing digitization and standardisation - so that all customers can be networked with the Nagel-Group in their preferred way.

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